bktk3 Privacy Policy

1. Information We Collect

During registration and use of bktk3 services, we may collect the following types of information:

• Personally Identifiable Information: Your full name, date of birth, national identity card number (for age verification), email address, and mobile number.
• Financial Information: bKash, Nagad, or Rocket account numbers, bank account details, and transaction history — however, we do not store full payment card numbers.
• Technical Information: IP address, device type, browser information, operating system, login timestamps, and session data.
• Usage Information: Your gaming activity, betting history, preferred game categories, and time spent on the platform.
• Communication Information: Records of your conversations with our support team and any written complaints or requests.

2. How We Collect Information

bktk3 collects information in the following ways:

• Direct Registration: Through the form you fill out when opening an account.
• Transaction Processing: From payment platforms during deposits and withdrawals.
• Cookies and Tracking Technology: To improve your browsing experience on the website.
• Support Interactions: When you contact us via live chat or email.
• Third-Party Verification Services: We may use approved third-party assistance for identity and age verification.

3. Purpose of Using Information

We use the collected information for the following legitimate purposes:

• Creating, verifying, and managing accounts.
• Processing deposit and withdrawal transactions.
• Confirming that you are 21 years of age or older (21+ verification).
• Preventing fraud, money laundering, and unauthorized access.
• Providing bonuses, promotions, and personalized offers.
• Identifying and resolving technical issues on the platform.
• Ensuring 24/7 customer service in Bengali.
• Monitoring and supporting responsible gaming.
• Complying with applicable legal and regulatory obligations.

4. Information Sharing and Disclosure

bktk3 does not under any circumstances sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited situations:

• Payment Processors: With approved payment service providers such as bKash, Nagad, Rocket, or bank transfers to complete transactions.
• Identity Verification Services: With trusted third parties as part of the KYC (Know Your Customer) process.
• Legal Authorities: To relevant authorities pursuant to court orders or legitimate legal demands.
• Fraud Prevention: To relevant investigative agencies if fraud is suspected.
• Technology Partners: With contracted technology providers for cloud hosting and cybersecurity — they are bound by strict confidentiality agreements.

5. Data Security Measures

bktk3 uses industry-standard security technology to keep your information safe:

• SSL Encryption: All our web traffic is secured through SSL/TLS encryption, so no one can intercept data during transmission.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized personnel can access specific information when necessary.
• Regular Security Audits: Regular security reviews are conducted to identify and address vulnerabilities in our systems.
• Firewall and DDoS Protection: Advanced firewall systems are in place to prevent unauthorized access and cyberattacks.
• Two-Factor Authentication: Users can enable two-factor authentication to enhance account security.

6. Cookies Policy

The bktk3 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: For remembering your language preference, display settings, and account preferences.
• Analytics Cookies: To understand which sections are used most and to improve the site experience.

You can control cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the platform.

7. Data Retention Period

bktk3 retains your information according to the following policy:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction information will be retained for a specified period in accordance with legal and regulatory requirements, even after an account is closed or deactivated.
• Information related to fraud prevention may be retained for a specified period even after an investigation is completed.
• Once the required retention period has ended, your personal information will be securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If there is any error in your information, you may request a correction.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
• Right to Request Deletion: You may request the deletion of information that falls outside of legal obligations.
• Right to Lodge a Complaint: If you feel there is an issue with our privacy practices, you may file a complaint with the support team.

To exercise any of the above rights, email us at [email protected]. We will respond to your request as soon as possible.

9. Protection of Minors

bktk3 is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. Age verification is in place during registration.

If a minor's information has been collected by mistake, please bring it to our attention and the relevant account will be closed and the information deleted immediately.

10. International Data Transfers

Our servers and data processing centers may be located in various countries. Even if your information is transferred outside Bangladesh, the same standards of this privacy policy will apply. We ensure that appropriate safeguards are maintained in any international data transfer.

11. Changes to the Privacy Policy

bktk3 reserves the right to update this privacy policy from time to time. In the event of significant changes, we will notify you in the following ways:

• Displaying a special notice on the website.
• Sending a notification to your registered email address.
• Changing the "Last Updated" date at the top of this page.

Continued use of the platform after changes are made will be considered as your agreement to the updated policy.

12. Applicable Law and Jurisdiction

This privacy policy is governed by applicable law. Any dispute related to this policy will first be attempted to be resolved through direct discussion. If a resolution cannot be reached through mutual discussion, the applicable legal process will be followed.